Privacy Policy

1. Overview

SENDFU TECHNOLOGY PTE. LTD. is a Singapore-based AI model provider. We develop and operate proprietary, fine-tuned, exclusive, and domain-specialized model services for platforms and enterprise applications.

This policy describes how we handle data in connection with our website, business communications, and AI model services.

2. Information we collect

Depending on how you interact with SENDFU, we may collect business contact information, account information, service usage metadata, billing-related information, support communications, and operational logs.

For model services, customer-provided data may include prompts, completions, files, embeddings, fine-tuning data, and associated service metadata.

3. Customer prompts and completions

Prompts and completions are processed to operate the service, generate outputs, enforce abuse controls, calculate usage, maintain reliability, and provide support where applicable.

SENDFU does not retain prompt or completion content for long-term logging by default. Limited operational retention may be used for abuse prevention, security, billing, and reliability review.

4. Model training

Customer prompts, completions, files, embeddings, and fine-tuning data are not used to train foundation models unless the customer explicitly opts in or otherwise directs SENDFU to use such data for a customer-specific training or fine-tuning workflow.

5. Retention and Zero Data Retention

Operational retention is limited to purposes such as abuse prevention, security, billing, reliability, and dispute resolution. Standard operational retention may be up to 30 days unless a longer period is required by law, security, billing, or dispute-resolution obligations.

Enterprise customers may request Zero Data Retention, under which prompt and completion content is not stored after processing, except where retention is required for security, legal, billing, or compliance obligations.

6. Singapore data residency

Primary model serving, data processing, and operational data storage are hosted in Singapore. Enterprise customers may request Singapore-only processing and storage commitments where available.

7. Subprocessors

SENDFU may use subprocessors for hosting, security, billing, monitoring, and support. Subprocessor information is available on the Subprocessors page or upon request.

8. Deletion requests

Customers may delete stored data through product controls where available or request deletion by contacting business@sendfuglobal.com. Requests are completed within 30 days unless retention is required by law, security, billing, or dispute-resolution obligations.

9. Contact

For privacy questions, data deletion requests, or business inquiries, contact SENDFU at business@sendfuglobal.com.